Return & Refund Policy

Return & Refund Policy – Cylentho™

At Cylentho™, customer satisfaction is extremely important to us. We strive to provide quality kitchenware and cooking accessories designed to enhance your culinary experience. If your purchase does not meet your expectations, we offer a straightforward return and refund process to assist you.

1. Return Requirements

Customers may request a return within 30 days after receiving their order, provided that:

• The product has not been used and remains in resalable condition

• All original packaging, manuals, and accessories are included

• Proof of purchase, such as an order confirmation or receipt, is available

Products that fail to meet these requirements may not be eligible for a refund.

2. Initiating a Return

To start a return request, please contact our customer support team:

Email: [service@cylentho.com](mailto:service@cylentho.com)

Phone: +1 (415) 907-0991

Once your request has been reviewed and approved, we will provide:

• Return authorization details

• Return shipping instructions

• Return label information when applicable

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

3. Damaged, Faulty, or Incorrect Products

We encourage customers to inspect their kitchen products immediately upon delivery.

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 72 hours of receipt and provide:

• Photos of the item received

• Images of the product packaging

• A photo of the shipping label

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund.

4. Non-Returnable Items

Certain products cannot be returned, including:

• Items showing signs of use or wear

• Personalized or custom-made products

• Gift cards and promotional certificates

• Clearance, final-sale, or non-returnable items

If you are unsure whether your purchase qualifies for a return, please contact our support team before submitting a request.

5. Product Exchanges

Customers wishing to exchange an item should:

• Contact customer support for approval

• Return the original item according to the provided instructions

• Place a new order for the desired replacement item

This process helps ensure inventory availability and faster order fulfillment.

6. European Union Customer Rights

Customers residing within the European Union may exercise their legal right to withdraw from a purchase within 14 days of delivery, provided that:

• The item remains unused

• The original packaging is retained

• Proof of purchase is available

This statutory right applies in addition to our standard 30-day return policy.

7. Refund Procedure

Once the returned item is received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will be:

• Issued to the original payment method used for purchase

• Processed within approximately 10 business days, depending on your financial institution

If your refund has not appeared after 15 business days, please contact us at:

Email: [service@cylentho.com](mailto:service@cylentho.com)

8. Return Shipping Address

The appropriate return address will be supplied after return authorization has been approved. Please wait for instructions before shipping any items back.

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Return & Refund Policy